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Job in Kalki Retail Stores for E-Commerce Fashion Customer Service

E-commerce Fashion Customer Service
Posted On :16-Apr-2014   

 
Kalki Retail Stores
  Job Location : Mumbai (India)
  Experience : 5-10 Years
Salary : 225000-325000 INR P. A

Job Description

To assist customers with any issues in regard to their returns or their orders via emails or by phone.
Communicate promptly any information to customers about their orders.
To help customers register online and/or to process their orders.
Professionally deal with complaints and escalation process where necessary.
Liaise with the warehouse for any issues with customers orders.
Liaise with courier companies over issues raised by customers with regard to either orders or returns.
Maintain a high level of service awareness at all time.
Managing all returns and exchanges.
To help customers with product enquiries.
Build relationship with customers.
Develop VIP program.
You will be responsible for providing effective support to the online team, helping to grow the e-commerce business.
Management of stock levels through sales analysis and communication with E-commerce Manager.
Updating products on website, ensuring online availability, ensuring accurate product details for each style.
Highlighting and looking to resolve issues.
Co-ordinate weekly email reports and any other analysis requested by manager.
Marketing projects will include in depth analysis of our existing customer base, reporting and analysis on promotions performance and any other ad hoc marketing information needs.
Work with the E-commerce Manager on segmentation, retention, data mining and customer profiling projects.
Build segments and generate customer lists for direct marketing projects and online marketing activities.


Key Skill

  • Customer Service / Operations.

Eligibility Criteria

  • Drive and ambition to succeed.
    Team player with good communication skills.
    Reliable and consistent.
    Flexible attitude and able to take initiative.
    Excellent eye for detail and good organizational skills.
    PC/web literate (preferable).
    Good knowledge of excel advantage.
    Experience with Microsoft packages.
    Fluent English language skills required - good written & verbal skills.
    Excellent communication skills specifically in regard to building relationships with customers.
    Flexible attitude and ability to cope well with the demands of a rapidly growing company.
    Experience with Customer Care in an office environment or on the shop floor.
    Some knowledge or experience of fashion, designers and brands - previous fashion internships are helpful but not essential.

Informations:

  • Salary : 225000-325000 INR ( Per Annum )
  • Category : Administration
  • Subcategory : Back Office Executive
  • Gender Prefrence : Any
  • Position : 2
  • Role - (Not Provided) -

Company Profile

Kalki Retail Stores

The Kalki bride is an enigma she’s elegant, exudes an aura like none other, and yet has her sensuality delicately in control. she makes a statement of personal style…confident and bold, poised inside graceful outside.

Kalki stands for Eternity, A destination for bridal wear Kalki, caters to the entire needs of a wedding trousseau. From stunning lehenga-cholis, rich ornaments designer sarees Salwar kurtas,to wedding accessories and an incredible range of fabrics, the classic Collection of its timeless and creative ensembles for the bride are versatile and aesthetically appealing.


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