Job Description
To assist customers with any issues in regard to their returns or their orders via emails or by phone.Communicate promptly any information to customers about their orders.To help customers register online and/or to process their orders.Professionally deal with complaints and escalation process where necessary.Liaise with the warehouse for any issues with customers orders.Liaise with courier companies over issues raised by customers with regard to either orders or returns.Maintain a high level of service awareness at all time.Managing all returns and exchanges.To help customers with product enquiries.Build relationship with customers.Develop VIP program.You will be responsible for providing effective support to the online team, helping to grow the e-commerce business.Management of stock levels through sales analysis and communication with E-commerce Manager.Updating products on website, ensuring online availability, ensuring accurate product details for each style.Highlighting and looking to resolve issues.Co-ordinate weekly email reports and any other analysis requested by manager.Marketing projects will include in depth analysis of our existing customer base, reporting and analysis on promotions performance and any other ad hoc marketing information needs.Work with the E-commerce Manager on segmentation, retention, data mining and customer profiling projects.Build segments and generate customer lists for direct marketing projects and online marketing activities.
Key Skill
Eligibility Criteria
Informations:
Company Profile
Kalki Retail Stores
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