Home >> Jobs >> Kalki Retail Stores

Normalize | Highlight keywords

The job for which you are looking for is CLOSED.
It is recommended not to apply for the position any more. CLICK HERE to search more jobs.
Thank you for using fibre2fashion-jobs.

Job in Kalki Retail Stores for Customer Service Executive

Customer Service Executive
Posted On :16-Apr-2014

Kalki Retail Stores

Job Location : Mumbai (India)

Experience : 1-5 Years

Salary : Undisclosed

Job Description

Help customer service and retention function, handle customer queries, complaints, suggestions and requests on multiple support channels – e-mail, phone, web chat etc.
Collect and collate customer feedback for inputting into further development of product and technology. Optimize the customer service function to provide best service at low cost (minimize the cost per service).
Ability to provide feedback on website from the customer's point of view.
Help the IT team on an on-going basis by making suggestions for enhancing the web shop, and IT middleware from a customer service perspective.

Key Skill

Customer Service / Operations.

Eligibility Criteria

2+ years of experience in customer service/relationship management. Successful experience in customer service, in multi-product, multi-channel (inbound / outbound phone, e-mail, chat, etc.) retail environment.
Excellent Verbal and Written communication.
Ambitious in nature.
Love for fashion and lifestyle products.
Strong understanding of customer psyche and issues in retail purchases and the ability to manage/reduce customer service costs.
Ability to create/analyze reports and give recommendations.
Ability to remain flexible and willing to change strategies.
Ability to be self motivated and create an exciting workplace.
Retail (online/superstore/discount) experience strongly preferred.
People’s Person.
The ideal candidate should be from a retail environment (online/superstore/discount), should be a proven self-starter who understands the nuances of customer service in a retail environment, for several fashion product categories (apparel, watches, eyewear, footwear, jewellery)

Informations:

Salary : Undisclosed
Category : Administration
Subcategory : Back Office Executive
Gender Prefrence : Any
Position : 1
Role - (Not Provided) -

Company Profile

Kalki Retail Stores

The Kalki bride is an enigma she’s elegant, exudes an aura like none other, and yet has her sensuality delicately in control. she makes a statement of personal style…confident and bold, poised inside graceful outside.

Kalki stands for Eternity, A destination for bridal wear Kalki, caters to the entire needs of a wedding trousseau. From stunning lehenga-cholis, rich ornaments designer sarees Salwar kurtas,to wedding accessories and an incredible range of fabrics, the classic Collection of its timeless and creative ensembles for the bride are versatile and aesthetically appealing.

To view more details, kindly Login