Home >> Jobs >> Benclo

Normalize | Highlight keywords

The job for which you are looking for is CLOSED.
It is recommended not to apply for the position any more. CLICK HERE to search more jobs.
Thank you for using fibre2fashion-jobs.

Job in Benclo for Client Services Manager

Client Services Manager
Posted On :30-Oct-2014

Benclo

Job Location : Johannesburg (South Africa)

Experience : 5-10 Years

Salary : Undisclosed

Job Description

Ensure a culture of service excellence is cultivated and meeting, and setting, customer service targets as well as planning areas of improvement or development.
Recording statistics, user rates and the performance levels of the centre and preparing reports.
Ensuring Calls are answered within set time by CSRs.
Handling the most complex customer complaints or enquiries.
Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.
Forecasting and analysing data against budget figures on a weekly and/or monthly basis.
Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff.
Being involved in staff recruitment and evaluations.
Organizing staffing, including shift patterns and the number of staff required to meet demand.
Reviewing the performance of staff, identifying training needs and planning training sessions.

Key Skill

Client Services Manager.

Eligibility Criteria

Minimum Experience – 5 years managing at least 10 people.
Degree or Diploma preferable.
Basic Accounting.
Interpersonal Relations.
Pastel Evolution.
Computer Literacy: MS Word, MS Excel, MS Outlook.
Problem Solving.
Administration skills.
Grade 12.
Preference will be given if the candidate has Corporate Clothing experience.

Informations:

Salary : Undisclosed
Category : Administration
Subcategory : Admin Executive/Manager
Gender Prefrence : Any
Position : 1
Role - (Not Provided) -

Company Profile

Benclo

Benclo is a privately owned recruitment company, established in 1987 and traded as “Bentley Management Consultants” often referred to in the industry as Bentley Recruitment or Bentley Consultants. In 2007 Bentley was rebranded as Benclo. The business has grown and prospered around the premise that pursuing long term close relationships with clients which is based on mutual respect and trust. For over twenty years Benclo has operated as a recruitment specialist to the fashion industry. Benclo is the specialist permanent and interim consulting recruitment provider for Southern African clients as well as those based internationally. We identify and service client requirements quickly and efficiently. Working with our clients we service their entire business staffing requirements including support functions.

To view more details, kindly Login

View Jobs from Benclo